Services
Application Support
Tell us about your project.
Application support services ensure applications stay up-to-date, remain highly secure and are optimized for speed and usability.
Why Choose Orases?
Over time, applications require updates to remain secure and running properly, and are sometimes affected by bugs or issues which impact their performance and security. By acquiring application support services, businesses can rely on a team of expert application developers to update software and resolve bugs or issues, among other tasks.
At Orases, we provide businesses with application support services to ensure their applications are secure and optimized for speed and functionality, regardless of whether the application was developed by our development team or a third-party development team.
Our Application Support Services
Advanced Technology
Our custom software development team utilizes advanced technologies within our custom software solutions such as IoT capabilities, custom API’s, and automations to improve workflows and processes for organizations within all types of industries.
Application Security
Our application security services focus on detecting security risks, mitigating the impact of cyberattacks, and resolving costly vulnerabilities through the implementation of multi-factor authentication, data encryption, and more.
Artificial Intelligence
Step into the future of business development with our artificial intelligence and machine learning services. Unlock innovation and efficiency unlike ever before, through advanced automations, predictive learning systems, and chatbots.
Blockchain Development
By acquiring blockchain development services, organizations are able to securely encrypt data, explore new business models, improve transaction transparency, & effectively manage digital identities, among a litany of possibilities.
Data Analytics & Visualization
The custom data analytics & visualization solutions we develop at Orases are built with advanced automations and algorithms designed to provide insight into current statistical trends and eliminate data inaccuracies.
Maintenance & Support
We provide maintenance & support for both Orases developed software and software developed by a third-party. Services include user-based support, code review and guidance, and improvements to system performance.
Software Testing & QA
Ensure flawless software performance with our comprehensive testing and quality assurance services. Our team rigorously tests applications, identifying and resolving bugs, glitches, and potential bottlenecks within your software.
Third-Party Applications
Regardless of where the application was originally developed, we are able to add features or improve existing functionalities. In addition, our developers can tweak the existing codebase to create advanced integration capabilities for other software systems.
Why Application Services are Important
Web application support services are essential for ensuring the smooth operation, security, and effectiveness of web-based software solutions.
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Continuous Functionality
Applications require ongoing support to ensure they remain functional and accessible to users. Support services help address issues promptly, minimizing downtime and disruptions.
Bug Fixing and Troubleshooting
Applications may encounter bugs or technical issues. Support services provide timely bug fixes and troubleshooting assistance to resolve issues and maintain optimal performance.
Performance Optimization
Support services help optimize the performance of applications by identifying and addressing performance bottlenecks, optimizing code, and improving system efficiency.
Security Maintenance
Applications are vulnerable to various security threats, including hacking attempts, malware, and data breaches. Support services include security updates, patches, and monitoring to protect against potential threats and vulnerabilities.
Application Support Case Study
AILA
With the help of Orases’ application support team, AILA’s web application saw major improvements in both mobility and security. With a revamped Single Sign On and registration process, AILA was able to more efficiently and securely manage users and modernize security.
Learn more about how Orases provided effective application support for AILA.
View Case Study
Features and Functionalities
What Orases’ application support services can do for you.
Application support services provide a range of features and functionalities aimed at maintaining the reliability, security, and effectiveness of web-based software solutions:
Technical Support
Assistance to users and administrators in resolving technical issues, such as errors, bugs, or performance problems encountered while using the application.
Monitoring and Alerting
Implement monitoring tools to continuously monitor the performance, availability, and security of the application, with alerts configured to notify support personnel of any abnormalities or potential issues.
Backup and Disaster Recovery
Develop and maintain backup and disaster recovery plans to ensure data integrity and business continuity in the event of hardware failures, data loss, or other emergencies.
User Training and Documentation
Provide training materials, user guides, and documentation to help users effectively utilize the application, troubleshoot common issues, and maximize productivity.
Software Updates and Upgrades
Manage software updates and upgrades to introduce new features, improvements, or compatibility enhancements while minimizing disruption to users.
Compliance and Security Audits
Security audits and assessments to ensure compliance with industry regulations, standards, and best practices, such as GDPR, HIPAA, or PCI DSS.
Performance Reporting
Generate reports and metrics on the performance, availability, and usage of the application to assess its effectiveness, identify trends, and make data-driven decisions for improvement.
Customer Feedback and Satisfaction Surveys
Collect feedback from users to gauge satisfaction levels, identify areas for improvement, and prioritize enhancements based on user needs and preferences.
Change Management
Implement change management processes to control and track changes to the application, ensuring that updates or modifications are properly tested, documented, and deployed.
Awards
At Orases, our application development and support capabilities are second to none. Of course, none of this would be possible without our group of highly intelligent and hard-working team members.
It’s no surprise that our application development team is being recognized for their incredible work.
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