Solutions
Custom CRM Software Development Services
Tell us about your project.
Custom customer relationship management (CRM) software allows businesses to efficiently manage their relationships with other companies and clients.
Why Work With Orases?Off-the-shelf solutions are limited with its ability to address the specific needs of businesses within different industries, which is why many companies seek custom CRM solutions that are tailored to their unique requirements.
We develop custom CRM solutions for a broad range of industries, especially for companies which operate industries such as: financial services, customer service, real estate, retail, healthcare and logistics.
Custom Software We Develop
Engaging solutions that are proven to work.
Orases has developed a wide range of custom software solutions across a multitude of industries over the years. Here is what we offer our business clients, regardless of the size or industry they operate in:
Manufacturing CRM Software
We will design and develop applications for your organization’s website. These applications are well-optimized for performance without sacrificing security.
API Development
The APIs developed at Orases provide businesses with the ability to run testing automations to check app performance, are able to integrate with multiple apps & systems and can be adapted to new processes & software.
Application Modernization
If your product is using legacy software and needs to be updated, Orases will perform a complete refactor of the code. This will allow it to be faster and more customizable when attempting to use or update the program.
Application Re-Engineering
Our custom software developers are committed to eliminating bugs and issues with all types of software solutions and applications. We will work to keep your organization’s software up and running without problems.
Auditing Software
Businesses that acquire custom audit software are able to improve efficiencies by automating audit-related processes. All custom audit software we develop adheres to all industry compliance regulations.
Case Management Software
Organizations in fields that involve case work can benefit from case management software. Our case management software improves internal communication, information sharing between departments & report generation.
Cloud Applications
Our custom software development team develops cloud applications that use remote servers for processing logic, can be accessed through internet browsers and offers the same functionality of a native app with additional key advantages.
CRM Software
With CRM software, businesses are not only able to improve customer relationships but can also increase productivity, improve lead generation and strengthen their security.
E-commerce Applications
We will develop an e-commerce application for organizations looking to sell their products online. These applications will enable companies to accept payments and handle every portion of commerce online.
Enterprise Applications
Enterprise applications allow companies to conduct important business operations. We will assist your organization in the development of a custom enterprise application.
ERP Software
The custom ERP software solutions we develop have been proven to effectively consolidate data and streamline processes with advanced automations and integrations.
Grant Management Software
The grant management software solutions developed at Orases are designed to simplify the grant application process, provide advanced reporting capabilities and can integrate with existing CRM, BPM or ERP software systems.
HIPAA Compliant Applications
Businesses and organizations which operate within HIPAA compliant industries are required to have secure applications which adhere to HIPAA compliance guidelines. We have years of experience developing secure and innovative HIPAA compliant applications.
Inventory Management Software
By integrating inventory management software with a custom warehouse management system, organizations are able to view precise inventory levels, improve order management efficiency, and increase the accuracy of sales forecasting.
Legacy Systems
Regardless of the system your organization works with, our team will develop legacy software for you to use. We have extensive experience with a range of technologies & will work to create your application using the legacy software.
SaaS Applications
Software as a service (SaaS) allows companies to purchase your software on a subscription basis. Our team will develop a SaaS application to maximize your organization’s profitability.
System Integration
We are able to integrate systems & applications that handle accounting, customer relationship management, content management, enterprise resource planning and reporting to provide businesses with seamless communications.
Warehouse Management Systems
Through the implementation of a custom warehouse management system, supply chain organizations are able to optimize workflows, streamline processes, and view real-time data across all locations and points of the supply chain lifecycle.
Web Portals
The development team here at Orases has years of experience building highly custom web portals which focus on improving process efficiencies and enterprise-wide collaboration through user-centric features, advanced automations, and seamless third-party software integration capabilities.
Custom CRM Software Case Study
Get a glimpse of your future, by looking at our past.
Next Day Dumpsters
Next Day Dumpsters provide dumpster rentals to businesses, contractors and homeowners to remove project debris in a convenient and environmentally friendly manner. Orases was able to develop a custom CRM solution which covered the MVP functionality of their existing pricing & quoting system (MS Access) and order tracking/delivery mapping system (TRUX).
See how Orases was able to develop a custom CRM solution which streamlined Next Day Dumpster’s ordering process and increased their organization’s efficiency and communication.
View Case StudyNotable Features & Functionalities Custom CRM Software Offers
What Orases custom CRM software can provide for you.
Customer Relationship Management (CRM) software provides a wide range of features and functionalities designed to help businesses manage their interactions with customers, streamline sales and marketing processes, and enhance customer satisfaction.
Contact Management
Centralize and organize customer contact information, including names, addresses, phone numbers, email addresses, social media profiles, and interactions history.
Lead Management
Capture, track, and manage leads throughout the sales pipeline, from initial contact to conversion, with features such as lead scoring, assignment, nurturing, and qualification.
Sales Pipeline Management
Visualize and manage the sales pipeline, track opportunities, forecast revenue, and monitor sales performance with tools for pipeline stages, deal tracking, and sales reporting.
Task and Activity Management
Schedule, assign, and track tasks, appointments, meetings, follow-ups, and other activities related to sales, marketing, and customer service efforts.
Email Integration
Integrate with email platforms to track email interactions, send personalized emails, automate email campaigns, and synchronize email communications with CRM records.
Automation and Workflow Management
Automate repetitive tasks, workflows, and business processes to improve efficiency, productivity, and consistency across sales, marketing, and customer service teams.
Reporting and Analytics
Generate customizable reports, dashboards, and analytics to gain insights into sales performance, marketing effectiveness, customer behavior, and other key metrics.
Document Management
Store, organize, and manage documents, contracts, proposals, and other sales collateral within the CRM system for easy access and sharing with team members.
Customer Support and Service Management
Track customer inquiries, issues, and service requests, assign cases to agents, prioritize and resolve customer tickets, and provide timely support and assistance to ensure customer satisfaction.
Custom CRM Software Development Costs
A frame of reference when planning for your organization’s custom CRM software project.
Pricing for custom software development can vary greatly, depending on functionality/feature requests, technology stack requirements, and expected completion timeline.
$50,000 – $200,000
Developing smaller general software solutions with some complex features.
$500,000 – $1,500,000
Developing specialized software programs that can be designed for customer use.
$2,000,000+
Developing massive software projects designed fully automate large business operations.
The Orases Process
How we work, from start to finish.
Our custom CRM software development team has years of experience designing and developing unique & innovative custom software using a streamlined, repeatable process.
Idea
This involves documenting key business processes and eliciting needs and concerns from stakeholders. Additionally, risks associated with introducing new software are evaluated, and mitigation measures are planned. For commercial software products, this phase also includes conducting competition analysis, understanding the target audience’s needs, defining product differentiation, and addressing obstacles to market entry, such as regulatory barriers.
Define Goals
Defining goals involves composing a comprehensive list of requirements and expectations, ensuring alignment between stakeholders and the development team. By starting with a precise definition of the project’s specific requirements and scope, clarity and focus are ensured, laying a solid foundation for the development process to follow.
UX/UI Design
UX/UI design will determine the software’s appearance at the user level, defining app architecture, and integrating existing enterprise systems for cost-effectiveness and reliability. Additionally, UX research is conducted to outline user personas and scenarios, followed by the creation of wireframes and clickable prototypes to visualize user interactions.
Development
Our development team begins working on the essential components of the software. This involves continuous delivery of new software parts, with ongoing analysis of emerging needs and release planning. Mockups are delivered and reviewed to ensure alignment with requirements before developers proceed with developing, testing, and migrating approved software parts to staging and production environments for deployment.
Testing
Orases will conduct thorough verification of functionality and performance, including performance monitoring and utilizing analytics tools for ongoing evaluation. Feedback is gathered from project sponsors and users on the results of the release, and the outcomes are reviewed to approve the scope of the next release. Continuous improvement is prioritized through iterative testing and refinement based on insights gained from monitoring tools.
Deployment
Deployment involves pushing the finalized product to the live server and conducting user testing to ensure it meets stakeholder expectations. Additionally, software monitoring processes are established to track performance and address any issues that may arise post-deployment.
Training & Support
This step includes conducting project evaluations and performing knowledge transfer sessions to your in-house IT team or other vendors involved. Comprehensive training and documentation are offered to users, empowering them to utilize the software effectively. Finally, a final report is provided, and confirmation for project closure is requested to conclude the development cycle.
Awards & Recognitions
Proof our custom CRM software continues to excel.
Industries We Build Custom Software For
Software built to address specific needs of organizations everywhere.
We tailor fit software to address the specific needs, pain points, and processes for the following industries.
Our CRM Software Speaks For Itself
But so do our clients.
Logan Gerber – Marketing Director at NFL Foundation
“Orases successfully built efficiencies into our prototype and delivered a high-quality platform.”
Matt Owings – President at Next Day Dumpsters
“They’re honorable, reputable, and easy to work with. They genuinely care about the outcome and want to do a good job.”
Donald J. Roy, Jr., CPA – Executive Vice President at American Kidney Fund
“Orases built a platform that’s boosted productivity by about 30%…”
Torey Carter-Conneen – Chief Operating Officer at American Immigration Lawyers Association
“Not only do they want to succeed, they strive to produce functionally and visually unique software.”
Frequently Asked Questions
Answers to the questions that’s been on everyone’s mind.
How Do You Ensure That The CRM Software Aligns With My Business Processes?
We begin by conducting a thorough analysis of your business requirements, workflows, and objectives. Our team collaborates closely with you to understand your unique processes and challenges, and we tailor the CRM solution to align with your specific business processes and workflows.
Can The CRM Software Be Integrated With Other Systems & Applications We Use?
Yes, we specialize in integrating CRM software with a wide range of other systems and applications, including ERP systems, accounting software, marketing automation platforms, e-commerce platforms, and more.
What Security Measures Are In Place To Protect Sensitive Customer Data Within The CRM Software?
We implement robust security measures such as encryption, access controls, authentication mechanisms, regular security audits, and compliance with data protection regulations (e.g., GDPR) to safeguard sensitive customer data and ensure data privacy and security.
Is The CRM Software Able To Accommodate Future Growth & Changes In Our Business?
We design the CRM system with scalability in mind, allowing for easy customization of fields, workflows, and features to adapt to evolving business needs and requirements.
Featured Insights
Take a deeper dive into the world of possibilities custom CRM software offers.
The Future of Insurance Sales: How CRM Software is Changing the Game
CRM software for insurance allows for the automated management of client data, tracking of sales leads, and personalized customer service.
Custom CRM vs. Off-the-Shelf: What’s Best For Your Insurance Agency?
When choosing between custom and off-the-shelf CRM solutions, insurance agencies must weigh their unique business requirements.
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