Our approach to building tailored solutions for each customer focuses around their specific needs, and our support and maintenance similarly reflects matching the needs of our partners. Our support professionals are experts in rolling out custom software for your business and transitioning from third-party systems to the ones that work for you. Our goal is to solve problems for you both on-time and on-budget.
24/7/365 Complete Service
Orases support staff is available around the clock to get your business on track. Whatever your schedule or challenge may be, our pros will be there.
Full-Scale Support Experts
Our support professionals work in teams to provide exhaustive support and collaborate to handle even the most difficult request, from providing guidance to users, to resolving issues in source codes, to analyzing your system to explore potentials for performance optimization.
Proactive System Monitoring
Our philosophy of working ahead of potential obstacles is designed to help your business run smoothly and uninterrupted. Our specialists automate processes which diagnose and instantly respond to problems before or as they occur.
Prioritizing Cybersecurity
Businesses often have workflows disrupted by cybersecurity; our professionals are here to combat this and keep your systems protected. Orases engineers perform routine audits and updates to prevent or locate and fix any issues within your system before they become a problem for your business.
Our support does not end after initial delivery.
We work hard to make your work easier.
Understanding Your Business
Every business is different, and we strive to learn the ins and outs of your company to uniquely address and anticipate your needs.
Responding Quickly and Completely
Our round-the-clock support professionals are here to answer any question and provide solutions to any problem. You can count on us to be here for you, no matter what.
Experience-Based Approach
With years of experience in serving our clients' needs and building relationships based on effective support, we can now bring the cumulative growth of our expertise to you.
Supporting With A Smile
When you need support, you can count on talking with a professional who is not only an expert in finding you a solution, but also a member of our customer service team who enjoys our work. We are here for our clients because we love fixing and improving processes, and we're dedicated to providing exceptional customer experience.
Evaluating Processes
We start our process by gathering information and discussing with you what your needs are and where the potential for growth lies.
Planning Forward
Next, our experts create a plan with you to find the obstacles ahead, setting goals to improve your processes, and finding a way to make that progress on-time and on-budget.
Implementing Improvements
Our engineers get to work executing the plan and implementing the improvements to get your business back on track and on the path to success.
Continual Monitoring and Support
Dedicated support teams at Orases are here to provide support anytime and will monitor your systems to proactively keep your processes running smoothly.
Maintaining Your Systems
As your business grows and scales, Orases will be here to provide continuous and regular updates to keep you on the right trajectory. We move quickly to keep your systems up to date and cutting-edge.
Orases successfully built efficiencies into our prototype and delivered a high-quality platform.See the project
They’re so approachable and willing to go above and beyond.See the project
They always find cutting-edge solutions, and they help bring our ideas to life.
I don't believe that we would have been successful without our collaboration with Orases.See the project
They plug-in seamlessly to a team and can handle the full project end-to-end.See the project
They’re honorable, reputable, and easy to work with. They genuinely care about the outcome and want to do a good job.