Eliminating Inefficiencies & Integrating Systems
How Orases gave Next Day Dumpsters the ability to scale with a customer relationship management system
The Challenge
Off-the-shelf software limitations causing inefficiencies & communication issues.Next Day Dumpsters order intake process relied on an administer who would take all of their orders on paper and then manually enter each order into their system each day. In addition, they were using multiple systems for pricing & quoting (MS Access), order tracking and delivery mapping (TRUX) & order processing (Third-Party Developer) which were not able to communicate with one another.
These off-the-shelf software solutions were not only unable to communicate with one another, but could not be modified to fit their needs, causing inefficiencies and the inability for NDD to scale.
Their 3 Main Challenges Included:
- Working on multiple systems which were unable to communicate with one another
- Received orders on paper and manually entered orders into their system
- Could not modify their off-the-shelf software to meet their needs and requirements
Solution
Developed a single CRM solution which handled the entire ordering process.Orases was able to develop a custom CRM software solution which covered the MVP functionality of their existing pricing & quoting system (MS Access) and order tracking/delivery mapping system (TRUX). This new system gave Next Day Dumpsters an administrative area which allowed them to manage pricing terms as they related to the clients location (as specific as their zip code), type of service, activity, weight allowance, rental period, type of dumpster, taxes and extra charge items.
Orases' custom software development team developed a real-time API/Webhook connection with routing/dispatch software to give the CRM solution the ability to communicate back and forth about work orders. These additional features and functionalities set up a basic structure for the possibility of future SaaS endeavors to resale their product.
Results
Increased efficiency & communication.The unique features and functionality of the custom CRM system streamlines the quoting and ordering intake process, which eliminates the need to manually enter orders taken on paper. This additional functionality gives NDD the ability to manage services and work orders throughout the entire lifecycle of the order, therefore increasing efficiency and communication throughout their organization.
Increased Efficiency
Automations increased company efficiencies
Paperless
Ordering process completely digital
Improved Communication
Streamlined communication during ordering process
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