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Orases

Maryland Custom Software Development Company

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Customer Relationship Management System

Next Day Dumpsters

Eliminating Inefficiencies & Integrating Systems

How Orases gave Next Day Dumpsters the ability to scale with a customer relationship management system
Next Day Dumpsters provide dumpster rentals to businesses, contractors and homeowners to remove project debris in a convenient and environmentally friendly manner. NDD offers 15 yard, 20 yard and 30 yard dumpsters to those located in Maryland, Virginia, Washington D.C., North Carolina, Georgia, Texas & Colorado.
Next Day Dumpsters Company Logo

Client

Next Day Dumpsters

Project Name

Rolloff 360 CRM MVP

Services

  • Custom Software Development

The Challenge

Off-the-shelf software limitations causing inefficiencies & communication issues.

Next Day Dumpsters order intake process relied on an administer who would take all of their orders on paper and then manually enter each order into their system each day. In addition, they were using multiple systems for pricing & quoting (MS Access), order tracking and delivery mapping (TRUX) & order processing (Third-Party Developer) which were not able to communicate with one another.

These off-the-shelf software solutions were not only unable to communicate with one another, but could not be modified to fit their needs, causing inefficiencies and the inability for NDD to scale.

Their 3 Main Challenges Included:

  1. Working on multiple systems which were unable to communicate with one another

  2. Received orders on paper and manually entered orders into their system

  3. Could not modify their off-the-shelf software to meet their needs and requirements
Orases employees reviewing their custom CRM software project

Solution

Developed a single CRM solution which handled the entire ordering process.

Orases was able to develop a custom CRM software solution which covered the MVP functionality of their existing pricing & quoting system (MS Access) and order tracking/delivery mapping system (TRUX). This new system gave Next Day Dumpsters an administrative area which allowed them to manage pricing terms as they related to the clients location (as specific as their zip code), type of service, activity, weight allowance, rental period, type of dumpster, taxes and extra charge items.

Orases' custom software development team developed a real-time API/Webhook connection with routing/dispatch software to give the CRM solution the ability to communicate back and forth about work orders. These additional features and functionalities set up a basic structure for the possibility of future SaaS endeavors to resale their product.

NDD Sales Journal Dashboard
NDD CRM Dashboard
NDD Zip Code Dashboard

Results

Increased efficiency & communication.

The unique features and functionality of the custom CRM system streamlines the quoting and ordering intake process, which eliminates the need to manually enter orders taken on paper. This additional functionality gives NDD the ability to manage services and work orders throughout the entire lifecycle of the order, therefore increasing efficiency and communication throughout their organization.

performance-icon

Increased Efficiency

Automations increased company efficiencies

monitor icon

Paperless

Ordering process completely digital

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Improved Communication

Streamlined communication during ordering process

Our client relationships go beyond technology.
NFL Logo
Marketing Director at NFL Foundation Logan Gerber
Orases successfully built efficiencies into our prototype and delivered a high-quality platform.
See the project
ASID
VP of Communications Joseph Cephas
They’re so approachable and willing to go above and beyond.
See the project
RxGenomix
President Brad Tice, PharmD, MBA, FAPhA
They always find cutting-edge solutions, and they help bring our ideas to life.
SCI
CEO John Dumas
I don't believe that we would have been successful without our collaboration with Orases.
See the project
MLB
VP of Project Management Ken Isaacson
They plug-in seamlessly to a team and can handle the full project end-to-end.
See the project
Next Day Dumpsters
President Matt Owings
They’re honorable, reputable, and easy to work with. They genuinely care about the outcome and want to do a good job.

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