• Skip to primary navigation
  • Skip to main content
  • Skip to footer
orases site logo white

Orases

Maryland Custom Software Development Company

  • About
    • MegaMenuDefault
      • About UsMeet Orases Twenty years in operation has given Orases the opportunity to fine tune all our development processes. We strive to provide the best possible solution for all our clients. Want To Know More?
    • Culture
      • CultureCulture Driven Our team at Orases is full of experienced, and informative team members. Each one of them is essential in adding a collaborative mix to our culture. Our Culture
    • Engagement Models
      • Engagement ModelsClient-Oriented Models We work with three types of engagement models and decide on which model to use based on the needs of the project and the wants of our clients. Get Engaged
    • Our Approach
      • Our ApproachHow We Work We carefully plan and approach each project in our unique process. We strategically plan in order to meet all business requirements, and ensure client satisfaction. About Our Process
    • Our Team
      • Our TeamThe Dream Team At Orases, we never put a cap on learning. Industry knowledge is the most powerful asset in the ever growing competitive world. Our team fights to stay the sharpest of the pack. Meet Our Team
    • Press Kit
      • Press KitTake a Glance Inside Change your perspective and dive deep to learn more about Orases. We're constantly learning, so if you'd like to learn about us, here's your chance! Dive In
    • Why Orases?
      • Why Orases?See How We Differ Learn what separates Orases from the competition and why you should choose to work with us for all of your custom software and application development needs. Why Choose Orases?
  • Services
    • MegaMenuDefault
      • ServicesOur Bread & Butter We offer a variety of custom software and project management solutions to bring our clients vision to life. Learn More
    • Product Strategy
      • Product StrategyLaunch Products Confidently Design and implement a custom strategy for your product in order to properly identify and resolve issues prior to launch, monitor and mitigate potential risks after launch and exceed expectations from consumers. Start Strategizing
    • Custom CRM Software
      • Custom CRM SoftwareEfficient Relationship Management Our custom CRM software provide organizations with the flexibility & functionality required to efficiently manage relationships with clients and vendors. Gain A Competitive Advantage
    • Custom ERP Software
      • Custom ERP SoftwareScale At Your Own Pace Streamline business processes & enhance cross-organizational data sharing and collaboration with custom ERP software. Begin Growing
    • Custom Software Development
      • Custom Software DevelopmentBring Ideas To Life Grow through the creation of unique software that can be used to benefit individuals, families, industries or the entire business landscape. Begin Creating
    • Mobile App Development
      • Mobile App DevelopmentCross Functional Apps Our development team can take on any size mobile app project designed for iOS or Android to bring the vision of your mobile app to life. We develop the most efficient UI/UX mobile apps to ensure consumers receive the best possible experience. Mobilize Your Vision
    • Application Modernization
      • Application ModernizationStay Current & Avoid Issues We use the highest-grade technology on the market to develop software that provides exceptional experiences for end-users and resolve issues legacy software often face. Modern Solutions
    • UI/UX Development & Design
      • UI/UX Development & DesignTransforming Ideas Into Real Business Results Our client relationships go beyond technology. Enthusiasts to the core, we bring real solutions to client relationships go beyond technology. Enthusiasts to the core, we bring real solutions to each problems through a deep understanding of their market, solution, and vision. Innovation Awaits
    • Software Testing & QA Services
      • Software Testing & QA ServicesAvoid Issues & Setbacks Our software testing & QA services ensures software and mobile apps are ready to hit the market through functionality testing, end-user testing, security testing, performance testing and cross platform capability testing. QA Today
    • Project Management
      • Project ManagementImprove Efficiency Coordinate plans and schedules, and automate processes using software for streamlined project management during planning, tracking and evaluating stages. Get Organized
    • DevOps & DevSecOps
      • DevOps & DevSecOpsStreamlined Software Development The DevOps & DevSecOps specialists at Orases will work to refine your organization's processes through the integration of development, operations and security. Pre & Post-Launch Support
    • Maintenance & Support
      • Maintenance & SupportKeep Tools Up & Running We offer 24/7/365 full scale maintenance and support services to resolve issues in source codes, system performance optimization analyzation and cybersecurity audits. Receive Support
    • By Role
      • CEO
      • CFO
      • CMO
      • COO
      • CTO
      • Product Owner
  • Results
  • Insights
  • Careers
  • Get in touch
  • About
    • About
    • Culture
    • Engagement Models
    • Our Approach
    • Our Team
    • Press Kit
    • Why Orases?
    • Close Menu
  • Services
    • Services
    • Product Strategy
    • Custom CRM Software
    • Custom ERP Software
    • Custom Software Development
    • Mobile App Development
    • Application Modernization
    • UI/UX Development & Design
    • QA & Software Testing
    • Project Management
    • DevOps & DevSecOps
    • Maintenance & Support
    • Close Menu
  • Results
  • Insights
  • Careers
  • Contact
Speak to an expert?
301.694.8991
Close Menu
Website Revamp

Pharmacy Technician Certification Board

Improving Website Engagement and Usability

How Orases helped PTCB put customers first with a new website and a better user experience

The Pharmacy Technician Certification Board (PTCB) serves a diverse community of pharmacy technicians, employers, educators, and state organizations committed to providing safe and quality patient care. It has over 280,000 active Certified Pharmacy Technicians and stakeholders who rely on PTCB to provide certifications and efficient avenues to obtain pharmacy technician credentials.

PTCB Homepage
PTCB logo

Client

PTCB

Project Name

Website Revamp

Services

  • Product Strategy
  • Application Modernization
  • Custom Software Development
  • Maintenance & Support
  • Mobile App Development
  • UI/UX Development & Design
  • Software Testing & QA Services
  • Project Management
  • DevOps & DevSecOps

The Challenge

A complete website infrastructure overhaul.

Last updated in 2012, PTCB’s website was outdated, confusing, and unresponsive. It was past time for a complete overhaul of the website’s infrastructure and content in order to support the organization’s mission and growing portfolio of credentials. PTCB’s website needed to feel both approachable and also official to the audience they serve, who play important roles on the healthcare team. Paramount to what PTCB does is their ability to fulfill their mission to credential technicians to advance patient safety and their website plays an important role in supporting that mission.

PTCB Management System
PTCB Mobile Front End Design
PTCB Admin CMS
PTCB tablet responsive website

Solution

A more responsive, flexible, and user-friendly website design.

To solve the website challenges PTCB was facing, there were four main points that needed to be fulfilled:

  1. A better user experience was paramount to PTCB’s success. This led to the creation of two pathways in the website: the first presents all the credentials in one space, while the second identifies specific credentials based on whether they are an organization or technician and sets a defined pathway for that user.

  2. A responsive design was necessary to give pharmacy techs the ability to access their information on the PTCB website from their mobile devices.

  3. Knowing that PTCB would be growing their credential offerings in the future, a flexible infrastructure was needed to allow the organization to grow and provide more certifications to its technicians.

  4. Removing the previous PDF style Candidate Guidebook into an interactive guidebook that is flexible for future updates and easier to navigate was crucial to improve the official policy document of the organization and customer experience.
PTCB Website

Results

A better website produces more credential applications and user traffic.

Through a total overhaul of the infrastructure, graphic design, and content of PTCB’s website, they were able to see a major upwards shift in site traffic and incoming applications. From Oct-Dec 2018, there were just over 10,000 applications. After the new website launch, the same time period for 2019 produced over 16,000 applications - over a 30% increase. All credential programs are currently exceeding initial target goals.

Increased sessions, page views, and mobile users, also indicate the new website is functioning better and providing a more user-friendly experience to customers of PTCB. The website’s new CMS has also allowed PTCB to streamline updates and reduce the time involved, which were previously cumbersome to implement.

award icon

30%

In credential applications from previous year

collaboration-icon

28%

In active user sessions across the website

thumbs up icon

125%

Overall traffic increase

Our client relationships go beyond technology.
NFL Logo
Marketing Director at NFL Foundation Logan Gerber
Orases successfully built efficiencies into our prototype and delivered a high-quality platform.
See the project
ASID
VP of Communications Joseph Cephas
They’re so approachable and willing to go above and beyond.
See the project
RxGenomix
President Brad Tice, PharmD, MBA, FAPhA
They always find cutting-edge solutions, and they help bring our ideas to life.
SCI
CEO John Dumas
I don't believe that we would have been successful without our collaboration with Orases.
See the project
MLB
VP of Project Management Ken Isaacson
They plug-in seamlessly to a team and can handle the full project end-to-end.
See the project
Next Day Dumpsters
President Matt Owings
They’re honorable, reputable, and easy to work with. They genuinely care about the outcome and want to do a good job.

Have a project in mind?

Let's talk about it.
    • Please enter your first name, so we know how to greet you
    • Please enter your last name, so we know how to greet you
    • Please enter a valid email, so we can follow up
    • Please enter a US phone number, so we can reach you
    • Please give us a summary of how we can help
      • What Is A Mutual NDA? A mutual non-disclosure agreement is a legally binding contract between two parties which outlines what information can be shared, and what information is required to be kept confidential.
    • Accepted file types: pdf, doc, docx, jpg, jpeg, png.
      File should be .pdf, .doc, .docx, .jpg, .jpeg, .png format, max size 15 MB
  • This field is for validation purposes and should be left unchanged.

Footer

Orases Logo
301.756.5527 Email Us
Frederick (HQ) 5728 Industry Lane Frederick, MD 21704
Washington, D.C. 700 12th Street, NW Suite 700 Washington, D.C. 20005
Chicago 1655 Blue Island Avenue Suite 351 Chicago, Illinois 60608

Services

  • Custom Software Development
  • Custom CRM Software
  • Custom ERP Software
  • Cloud App Development
  • Mobile App Development
  • Web App Development
  • Application Modernization
  • UI/UX Development & Design
  • Software Testing & QA
  • DevOps & DevSecOps

Industries

  • Automotive
  • Healthcare
  • Insurance
  • Logistics
  • Manufacturing
  • Media & Entertainment
  • Professional Services
  • Restaurants
  • Retail
  • Sports

Company

  • About
  • Culture
  • Careers
  • Engagement Models
  • Our Approach
  • Our Team
  • Press Kit
  • Software Expert Witness
  • Why Orases?

© 2000-2020 Orases, All rights reserved
LegalSitemap