Web Portal Development
Customer Web Portal Solutions
Tell us about your project.
Custom customer web portal solutions connect your customers to your invaluable assets and solutions to provide a consistent and satisfying brand experience.
Why Work With Orases?A customer web portal is an online interface allowing customers to monitor their support requests and get the necessary solutions. By offering a collaborative and open forum for discussions, you can strengthen the customer relationship by tailoring content to suit each user’s specific needs.
For many companies, launching an online customer portal presents numerous opportunities for engaging with their clients. This digital environment allows customers to submit service requests and access products/services while giving businesses from various industries a chance to benefit from this collaborative space.
How Does A Custom Customer Web Portal Work?
For businesses, the primary purpose of launching a customer web portal is to provide customers with convenience. Clients want straightforward access to all the necessary information without having to contact an agent.
A well-developed web portal needs several features that the B2C companies would consider as industry standards, such as loyalty programs for better customer retention, real-time content personalization, a self-service knowledge base, feedback tools, schedule callbacks, and many others that connect your customers to the appropriate service or agent.
By establishing a B2C customer portal, you can ensure that your business clients receive the best possible service. By doing so, there are various benefits to be had including tiered and bulk pricing options such configurable roles and permissions, automated recurring services, multi-address delivery support, contact with an assigned sales rep, and credit payment processing. Enhance trust within your benefits program for a greater customer service experience.
![development icon](https://orases.com/wp-content/uploads/2022/12/development-icon.png)
Web Portals We Develop
Engaging solutions that are proven to work.
No matter the needs of an organization, we are able to provide custom web portal development services to fulfill those requirements. Below are some of the most common types of web portals we deliver to organizations on a regular basis:
B2B Web Portals
With our B2B web portal development services, businesses can establish a digital platform tailored to their specific needs, facilitating seamless communication and collaboration among employees, partners, and clients.
Vendor Web Portals
The custom vendor web portals we develop here at Orases are ideal for manufacturers and other organizations looking to streamline their data, communication and orders with their customers and/or their vendors.
Community Web Portals
By developing a custom community web portal, businesses are able to provide users with similar interests a platform to build relationships and communicate through chat functionality, multimedia support and content sharing capabilities.
Content Management Portals
Content web portals are ideal for organizations which plan, generate and disseminate content either internally or externally. Our content portals are built with advanced user-based permission functionalities to assign and share content with specific portal users.
E-Commerce Web Portals
Our web portal development services include custom e-commerce web portals that are able to help organizations increase revenue, easily track & facilitate transactions and manually produce or automate custom reports through unique features and functionalities.
eLearning Web Portals
As distance learning and remote learning increases in popularity, eLearning web portals are quickly becoming the go-to tool to assign and complete assignments for teachers, instructors and students alike.
Patient Web Portals
We develop patient web portals for healthcare providers to provide patients with a secure platform to schedule appointments, access their healthcare information and communicate with doctors or nurses.
Sales Web Portals
From intuitive product showcases and streamlined order management to real-time analytics and customer engagement features, our web portals empower your sales team to excel in today’s competitive market.
Self-Service Web Portals
Designed to enhance user experience and efficiency, our self-service web portals offer intuitive interfaces and advanced functionalities that allow users to access information, perform tasks, and resolve issues on their own terms.
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Customer Web Portal Case Study
Get a glimpse of your future, by looking at our past.
Diversified Laboratory Repair
The system Orases built consists of a web portal and a technician mobile app that syncs with DRL’s contract and scheduling system when inspection assignments are made. Forms assigned to the technicians are available each day in the technician’s mobile app. Any revisions can be completed and initialed through a single mobile-friendly web portal.
Learn more about how Orases developed an efficient web portal for Diversified Laboratory Repair.
View Case Study![Diversified Laboratory Repair](https://orases.com/wp-content/uploads/2023/03/dlr-logo.png)
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Notable Features & Functionalities Customer Web Portals Offer
What Orases web portals can provide for you.
A customer web portal solution is an online platform that provides customers with 24/7 access to your company information and interactions. No matter the details of your customer relationships, the following sets of features can comprise the foundation of your solution.
Efficient Customer Onboarding
To ease the burden of bringing new customers onboard, a step-by-step registration process is necessary. This streamlines the process by allowing customers to upload documents electronically, with verification and e-signature capture.
Better Customer Support
Various channels are available such as web forms, live chat, and telephone to submit tickets. Furthermore, ticket response workflows involve routing, prioritization, resolution and escalation steps.
Richer Customer Communication
Fostering a sense of community among customers can be achieved through various communication methods. Self-help forums are one such way, providing an outlet for organic conversations with topic categorization and filtering options like post popularity and date.
Integrated Content Management Tools
Creating informational and educational materials for customers can be made easier with the right tools. A comprehensive library of resources, along with a variety of formats such as press releases, knowledge articles and user manuals, is essential to successful customer engagement.
Enhanced Customer Account Security
We ensure tailored access to the web portal, both for customers and internal support agents. In addition, compromised accounts are monitored regularly and appropriate staff permissions are given when it comes to accessing documents belonging to customers.
Updated Dashboard
A user-friendly dashboard serves as the home page for users once they log in. It provides a quick overview of their activities, status updates, recent transactions, and alerts.
Billing & Payment Processing
The portal provides facilities for viewing and paying bills online. This includes displaying current and past invoices, setting up automated payments, and managing payment methods like credit cards or direct bank transfers.
Knowledge Base and FAQs
A comprehensive repository of articles, how-to guides, video tutorials, and frequently asked questions helps customers solve common issues themselves, reducing the need for direct contact with support.
Notifications and Alerts
Automated notifications about important events, account status changes, promotional offers, or upcoming bills are sent directly to the customer through the portal.
The CEO Manual On Selecting A Web Portal For Your Business
Read the comprehensive guide by Orases that provides insights and recommendations to help businesses select the right web portal solution.
The CEO Manual On Selecting A Web Portal For Your Business![orases leadership holding a meeting on the unique benefits of manufacturing crm software](https://orases.com/wp-content/uploads/2023/03/orases-leadership-holding-a-meeting-on-the-unique-benefits-of-manufacturing-crm-software.jpg)
![award icon](https://orases.com/wp-content/uploads/2023/01/award-icon.png)
Awards & Recognitions
Proof our customer web portals continue to excel.
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Industries We Build Web Portals For
Portals built to address specific needs of organizations everywhere.
We tailor fit web portals to address the specific needs, pain points, and processes for the following industries.
![thumbs up icon](https://orases.com/wp-content/uploads/2022/12/thumbs-up-icon.png)
Our Customer Web Portals Speak For Themselves
But so do our clients.
![NFL Logo Transparent](https://orases.com/wp-content/uploads/2024/05/NFL-Logo-150x150.png)
Logan Gerber – Marketing Director at NFL Foundation
“Orases successfully built efficiencies into our prototype and delivered a high-quality platform.”
![next day dumpsters](https://orases.com/wp-content/uploads/2023/01/next-day-dumpsters-e1674632986287-300x99.webp)
Matt Owings – President at Next Day Dumpsters
“They’re honorable, reputable, and easy to work with. They genuinely care about the outcome and want to do a good job.”
![American Kidney Fund Logo](https://orases.com/wp-content/uploads/2023/01/american-kidney-fund-secondary-logo-300x99.png)
Donald J. Roy, Jr., CPA – Executive Vice President at American Kidney Fund
“Orases built a platform that’s boosted productivity by about 30%…”
![AILA Logo](https://orases.com/wp-content/uploads/2023/01/aila-logo-300x99.png)
Torey Carter-Conneen – Chief Operating Officer at American Immigration Lawyers Association
“Not only do they want to succeed, they strive to produce functionally and visually unique software.”
Web Portals
Compared with
Web Sites
Web Portals
- Comprehensive aggregation of resources, services, and information.
- Focus on providing a unified user interface for accessing multiple applications and tools.
- Emphasis on user authentication, role-based access control, and personalized user experiences.
- Integration capabilities with various systems and applications to streamline workflows.
- Collaboration features such as forums, file sharing, and messaging to facilitate interaction among users.
Web Sites
- Primarily informational or promotional platforms showcasing content, products, or services.
- Designed to target a broad audience or specific niche market.
- Focus on delivering engaging content, visually appealing designs, and intuitive navigation.
- Commonly include features like landing pages, e-commerce platforms, blogs, and multimedia galleries.
- SEO optimization and social media integration to enhance visibility and reach.
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Frequently Asked Questions
Answers to the questions that’s been on everyone’s mind.
Why Do Businesses Need A Customer Web Portal?
Businesses use customer web portals to improve customer service, increase customer satisfaction, and enhance efficiency in handling customer interactions. Portals provide customers with immediate access to information, support, and services, reducing the workload on customer service teams and speeding up response times.
How Does A Customer Web Portal Benefit Customers?
For customers, web portals offer convenience, allowing them to manage their accounts, make payments, access support, and get answers to their questions at any time and from anywhere. This leads to a more satisfying and empowering customer experience.
How Secure Are Customer Web Portals?
Security is a top priority in customer web portals, which often include features such as SSL encryption, data encryption, secure login processes, and compliance with data protection regulations like GDPR or HIPAA to protect sensitive customer information.
Can Customer Web Portals Be Customized For Specific Business Needs?
Yes, customer web portals are highly customizable to meet the specific needs of a business. They can be tailored in terms of both functionality and aesthetics to align with the company’s services, branding, and customer engagement strategies.
![creativity icon](https://orases.com/wp-content/uploads/2023/04/creativity-icon.png)
Featured Insights
Take a deeper dive into the world of possibilities customer web portals offer.
![Orases employee reviewing healthcare data analytics](https://orases.com/wp-content/uploads/2023/03/Orases-employee-reviewing-healthcare-data-analytics-1024x512.jpg)
Role-Based Access Control In Custom Web Portals: Enhancing Security & Compliance
Explore the mechanics of role-based access control in custom web portals, & how it improves data security & regulatory compliance processes.
![Developer building custom estate planning software for advisors](https://orases.com/wp-content/uploads/2023/10/Developer-building-custom-estate-planning-software-for-advisors-1024x512.jpg)
How To Create A User-Friendly & Engaging Web Portal
The key to an engaging web portal begins with understanding target audiences & implementing the navigation and design suited to their needs.
![play-button-icon](https://orases.com/wp-content/uploads/2020/05/play-button-icon.png)
Related Services & Solutions
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