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Web Portal Development

Customer Web Portal Design & Development

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Custom customer portal solutions connect your customers to your invaluable assets and solutions to provide a consistent and satisfying brand experience.

Why Work With Orases?

5.0 / 5.0

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A customer portal is an online interface allowing customers to monitor their support requests and get the necessary solutions. By offering a collaborative and open forum for discussions, you can strengthen the customer relationship by tailoring content to suit each user’s specific needs.

For many companies, launching an online customer portal presents numerous opportunities for engaging with their clients. This digital environment allows customers to submit service requests and access products/services while giving businesses from various industries a chance to benefit from this collaborative space.

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Established
2000
About us
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Client Retention Rate
96%
Reviews
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Clients
950+
Results
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Net Promoter Score
84
Awards
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USA Based
100%
Culture
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How Does A Custom Customer Portal Work?

For businesses, the primary purpose of launching a customer portal is to provide customers with convenience. Clients want straightforward access to all the necessary information without having to contact an agent.

A well-developed B2C web portal needs several features to align with industry standards, such as loyalty programs for better customer retention, real-time content personalization, a self-service knowledge base, feedback tools, the ability to schedule callbacks, and more.

By establishing a B2C customer portal, you can ensure that your business clients receive the best possible service. By doing so, there are various benefits to be had including tiered and bulk pricing options such configurable roles and permissions, automated recurring services, multi-address delivery support, contact with an assigned sales rep, and credit payment processing. Enhance trust within your benefits program for a greater customer service experience.

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Web Portals We Develop

Engaging solutions that are proven to work.

No matter the needs of an organization, we are able to provide custom web portal development services to fulfill those requirements. Below are some of the most common types of web portals we deliver to organizations on a regular basis:

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B2B Web Portals

With our B2B web portal development services, businesses can establish a digital platform tailored to their specific needs, facilitating seamless communication and collaboration among employees, partners, and clients.

B2B Web Portals
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Vendor Web Portals

The custom vendor web portals we develop here at Orases are ideal for manufacturers and other organizations looking to streamline their data, communication and orders with their customers and/or their vendors.

Vendor Web Portals
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Community Web Portals

By developing a custom community web portal, businesses are able to provide users with similar interests a platform to build relationships and communicate through chat functionality, multimedia support and content sharing capabilities.

Community Web Portals
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Content Management Portals

Content web portals are ideal for organizations which plan, generate and disseminate content either internally or externally. Our content portals are built with advanced user-based permission functionalities to assign and share content with specific portal users.

Content Management Portals
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E-Commerce Web Portals

Our web portal development services include custom e-commerce web portals that are able to help organizations increase revenue, easily track & facilitate transactions and manually produce or automate custom reports through unique features and functionalities.

E-Commerce Web Portals
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eLearning Web Portals

As distance learning and remote learning increases in popularity, eLearning web portals are quickly becoming the go-to tool to assign and complete assignments for teachers, instructors and students alike.

eLearning Web Portals
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Patient Web Portals

We develop patient web portals for healthcare providers to provide patients with a secure platform to schedule appointments, access their healthcare information and communicate with doctors or nurses.

Patient Web Portals
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Sales Web Portals

From intuitive product showcases and streamlined order management to real-time analytics and customer engagement features, our web portals empower your sales team to excel in today’s competitive market.

Sales Web Portals
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Self-Service Web Portals

Designed to enhance user experience and efficiency, our self-service web portals offer intuitive interfaces and advanced functionalities that allow users to access information, perform tasks, and resolve issues on their own terms.

Self-Service Web Portals

Customer Portals: An Implementation Roadmap

Learn about our step-by-step customer portal roadmap and the benefits of tailored solutions like community forums, e-commerce, and self-service tools.

Customer Portals: An Implementation Roadmap

Orases team review of an insurance workflow automation software solution

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Customer Portal Case Study

Get a glimpse of your future, by looking at our past.

Diversified Laboratory Repair

The system Orases built consists of a web portal and a technician mobile app that syncs with DRL’s contract and scheduling system when inspection assignments are made. Forms assigned to the technicians are available each day in the technician’s mobile app. Any revisions can be completed and initialed through a single mobile-friendly web portal.

Learn more about how Orases developed an efficient web portal for Diversified Laboratory Repair.

View Case Study
Diversified Laboratory Repair
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Notable Features & Functionalities Customer Portals Offer

What Orases web portals can provide for you.

A customer portal solution is an online platform that provides customers with 24/7 access to your company information and interactions. No matter the details of your customer relationships, the following sets of features can comprise the foundation of your solution.

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Efficient Customer Onboarding

To ease the burden of bringing new customers onboard, a step-by-step registration process is necessary. This streamlines the process by allowing customers to upload documents electronically, with verification and e-signature capture.

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Better Customer Support

Various channels are available such as web forms, live chat, and telephone to submit tickets. Furthermore, ticket response workflows involve routing, prioritization, resolution and escalation steps.

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Richer Customer Communication

Fostering a sense of community among customers can be achieved through various communication methods. Self-help forums are one such way, providing an outlet for organic conversations with topic categorization and filtering options like post popularity and date.

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Integrated Content Management Tools

Creating informational and educational materials for customers can be made easier with the right tools. A comprehensive library of resources, along with a variety of formats such as press releases, knowledge articles and user manuals, is essential to successful customer engagement.

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Enhanced Customer Account Security

We ensure tailored access to the web portal, both for customers and internal support agents. In addition, compromised accounts are monitored regularly and appropriate staff permissions are given when it comes to accessing documents belonging to customers.

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Updated Dashboard

A user-friendly dashboard serves as the home page for users once they log in. It provides a quick overview of their activities, status updates, recent transactions, and alerts.

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Billing & Payment Processing

The portal provides facilities for viewing and paying bills online. This includes displaying current and past invoices, setting up automated payments, and managing payment methods like credit cards or direct bank transfers.

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Knowledge Base and FAQs

A comprehensive repository of articles, how-to guides, video tutorials, and frequently asked questions helps customers solve common issues themselves, reducing the need for direct contact with support.

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Notifications and Alerts

Automated notifications about important events, account status changes, promotional offers, or upcoming bills are sent directly to the customer through the portal.

The CEO Manual On Selecting A Web Portal For Your Business

Read the comprehensive guide by Orases that provides insights and recommendations to help businesses select the right web portal solution.

The CEO Manual On Selecting A Web Portal For Your Business
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Awards & Recognitions

Proof our customer portals continue to excel.

Orases Firmstalk Award 2024
SelectedFirms Top Web Development Company 2023
TopDevelopers Top Web Developers 2023 Award
Clutch award
digital best
Find Best Web Dev May 2021 Award
View All Awards
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Industries We Build Web Portals For

Portals built to address specific needs of organizations everywhere.

We tailor fit web portals to address the specific needs, pain points, and processes for the following industries.

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Automotive
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Cannabis
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FinTech
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Healthcare
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Hospitality
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Insurance
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Logistics
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Media & Entertainment
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Manufacturing
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Oil & Gas
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Professional Services
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Restaurant
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Retail
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Shopper Marketing
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Sports
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Transportation
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Travel
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Our Customer Portals Speak For Themselves

But so do our clients.

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Logan Gerber – Marketing Director at NFL Foundation

“Orases successfully built efficiencies into our prototype and delivered a high-quality platform.”

See The Project
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Matt Owings – President at Next Day Dumpsters

“They’re honorable, reputable, and easy to work with. They genuinely care about the outcome and want to do a good job.”

See The Project
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Donald J. Roy, Jr., CPA – Executive Vice President at American Kidney Fund

“Orases built a platform that’s boosted productivity by about 30%…”

See The Project
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Torey Carter-Conneen – Chief Operating Officer at American Immigration Lawyers Association

“Not only do they want to succeed, they strive to produce functionally and visually unique software.”

See The Project

Web Portals
Compared with
Web Sites

Web Portals

  • Comprehensive aggregation of resources, services, and information.
  • Focus on providing a unified user interface for accessing multiple applications and tools.
  • Emphasis on user authentication, role-based access control, and personalized user experiences.
  • Integration capabilities with various systems and applications to streamline workflows.
  • Collaboration features such as forums, file sharing, and messaging to facilitate interaction among users.

Web Sites

  • Primarily informational or promotional platforms showcasing content, products, or services.
  • Designed to target a broad audience or specific niche market.
  • Focus on delivering engaging content, visually appealing designs, and intuitive navigation.
  • Commonly include features like landing pages, e-commerce platforms, blogs, and multimedia galleries.
  • SEO optimization and social media integration to enhance visibility and reach.
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Frequently Asked Questions

Answers to the questions that’s been on everyone’s mind.

Why Do Businesses Need A Customer Portal?

Businesses use customer portals to improve customer service, increase customer satisfaction, and enhance efficiency in handling customer interactions. Portals provide customers with immediate access to information, support, and services, reducing the workload on customer service teams and speeding up response times.

How Does A Customer Portal Benefit Customers?

For customers, web portals offer convenience, allowing them to manage their accounts, make payments, access support, and get answers to their questions at any time and from anywhere. This leads to a more satisfying and empowering customer experience.

How Secure Are Customer Portals?

Security is a top priority in customer portals, which often include features such as SSL encryption, data encryption, secure login processes, and compliance with data protection regulations like GDPR or HIPAA to protect sensitive customer information.

Can Customer Portals Be Customized For Specific Business Needs?

Yes, customer portals are highly customizable to meet the specific needs of a business. They can be tailored in terms of both functionality and aesthetics to align with the company’s services, branding, and customer engagement strategies.

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Featured Insights

Take a deeper dive into the world of possibilities customer portals offer.

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Role-Based Access Control In Custom Web Portals: Enhancing Security & Compliance

Explore the mechanics of role-based access control in custom web portals, & how it improves data security & regulatory compliance processes.

Read More
Developer building custom estate planning software for advisors

How To Create A User-Friendly & Engaging Web Portal

The key to an engaging web portal begins with understanding target audiences & implementing the navigation and design suited to their needs.

Read More
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Related Services & Solutions

We’ve got everything you need.

Application Services

Infrastructure Services

Consulting & Advisory

Integration/Modernization

Custom Web Application

Testing & QA

Mobile Applications

UI/UX Design

Our client relationships go beyond technology.

Orases Clutch Reviews Widget

Orases successfully built efficiencies into our prototype and delivered a high-quality platform.

See the project
NFL Logo

Logan Gerber

Marketing Director at NFL Foundation

Orases Clutch Reviews Widget

They’re so approachable and willing to go above and beyond.

See the project
ASID

Joseph Cephas

VP of Communications

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I don’t believe that we would have been successful without our collaboration with Orases.

See the project
SCI

John Dumas

CEO

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They plug in seamlessly to a team and can handle the full project end-to-end.

See the project
MLB

Ken Isaacson

VP of Project Management

Orases Clutch Reviews Widget

They’re honorable, reputable, and easy to work with. They genuinely care about the outcome and want to do a good job.

See the project
Next Day Dumpsters

Matt Owings

President

Speed Icon
84
Net Promoter Score
(17 is the industry average)
USA Orases logo
100%
U.S.-Based
(We never outsource coding)
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5.0
Clutch Rating
(First in industry)
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4.8
Google Review
(in business since 2000)

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On the call we will...

  • Review your vision
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  • Get a feel if Orases is right for you
  • Take the first step toward making your vision a reality
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301.756.5527

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Important Update: Protect Yourself from External Scams

We have been made aware of a scam where individuals are fraudulently using the Orases name to offer fake freelance opportunities through platforms like WhatsApp and other messaging apps.

Please be advised:

Orases does not recruit or offer freelance opportunities through unsolicited messages or third-party apps.

Official communication from Orases will always come from an @orases.com email address or through our official website at www.orases.com.

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