Customer Web Portal Design & Development

With our B2B web portal development services, businesses can establish a digital platform tailored to their specific needs, facilitating seamless communication and collaboration among employees, partners, and clients.

The custom vendor web portals we develop here at Orases are ideal for manufacturers and other organizations looking to streamline their data, communication and orders with their customers and/or their vendors.

By developing a custom community web portal, businesses are able to provide users with similar interests a platform to build relationships and communicate through chat functionality, multimedia support and content sharing capabilities.

Content web portals are ideal for organizations which plan, generate and disseminate content either internally or externally. Our content portals are built with advanced user-based permission functionalities to assign and share content with specific portal users.

Our web portal development services include custom e-commerce web portals that are able to help organizations increase revenue, easily track & facilitate transactions and manually produce or automate custom reports through unique features and functionalities.

As distance learning and remote learning increases in popularity, eLearning web portals are quickly becoming the go-to tool to assign and complete assignments for teachers, instructors and students alike.

We develop patient web portals for healthcare providers to provide patients with a secure platform to schedule appointments, access their healthcare information and communicate with doctors or nurses.

From intuitive product showcases and streamlined order management to real-time analytics and customer engagement features, our web portals empower your sales team to excel in today’s competitive market.

Designed to enhance user experience and efficiency, our self-service web portals offer intuitive interfaces and advanced functionalities that allow users to access information, perform tasks, and resolve issues on their own terms.

To ease the burden of bringing new customers onboard, a step-by-step registration process is necessary. This streamlines the process by allowing customers to upload documents electronically, with verification and e-signature capture.

Various channels are available such as web forms, live chat, and telephone to submit tickets. Furthermore, ticket response workflows involve routing, prioritization, resolution and escalation steps.

Fostering a sense of community among customers can be achieved through various communication methods. Self-help forums are one such way, providing an outlet for organic conversations with topic categorization and filtering options like post popularity and date.

Creating informational and educational materials for customers can be made easier with the right tools. A comprehensive library of resources, along with a variety of formats such as press releases, knowledge articles and user manuals, is essential to successful customer engagement.

We ensure tailored access to the web portal, both for customers and internal support agents. In addition, compromised accounts are monitored regularly and appropriate staff permissions are given when it comes to accessing documents belonging to customers.

A user-friendly dashboard serves as the home page for users once they log in. It provides a quick overview of their activities, status updates, recent transactions, and alerts.

The portal provides facilities for viewing and paying bills online. This includes displaying current and past invoices, setting up automated payments, and managing payment methods like credit cards or direct bank transfers.

A comprehensive repository of articles, how-to guides, video tutorials, and frequently asked questions helps customers solve common issues themselves, reducing the need for direct contact with support.

Automated notifications about important events, account status changes, promotional offers, or upcoming bills are sent directly to the customer through the portal.

“Orases successfully built efficiencies into our prototype and delivered a high-quality platform.”

“They’re honorable, reputable, and easy to work with. They genuinely care about the outcome and want to do a good job.”

“Orases built a platform that’s boosted productivity by about 30%…”

“Not only do they want to succeed, they strive to produce functionally and visually unique software.”

Businesses use customer portals to improve customer service, increase customer satisfaction, and enhance efficiency in handling customer interactions. Portals provide customers with immediate access to information, support, and services, reducing the workload on customer service teams and speeding up response times.

For customers, web portals offer convenience, allowing them to manage their accounts, make payments, access support, and get answers to their questions at any time and from anywhere. This leads to a more satisfying and empowering customer experience.

Security is a top priority in customer portals, which often include features such as SSL encryption, data encryption, secure login processes, and compliance with data protection regulations like GDPR or HIPAA to protect sensitive customer information.

Yes, customer portals are highly customizable to meet the specific needs of a business. They can be tailored in terms of both functionality and aesthetics to align with the company’s services, branding, and customer engagement strategies.

Explore the mechanics of role-based access control in custom web portals, & how it improves data security & regulatory compliance processes.

The key to an engaging web portal begins with understanding target audiences & implementing the navigation and design suited to their needs.