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    Services

    Self-Service Web Portals

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    Self service web portals grant users access to resources to solve issues, reducing the workload of support teams, with online payment and scheduling functions.

    Why Work With Orases?

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    A self-service web portal does more than collect client tickets and direct them to an answer or service. It provides clients with a fast, consistent and accurate experience with your brand. Overcoming the time constraints of an in-office service desk, a self-service web portal allows users to control when and where they work. When given a self-service web portal, users are granted the convenience of support whenever required, freeing them from the constraint of service desk hours.

    With decades of experience in developing custom software solutions and self-service web portals, Orases provides your company with the features and integrations your company needs to meet its business goals. With a custom self-service portal, your users gain better service at their convenience.

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    Established
    2000
    About us
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    Client Retention Rate
    96%
    Reviews
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    Clients
    950+
    Results
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    Net Promoter Score
    80
    Awards
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    USA Based
    100%
    Culture

    Benefits Of Self-Service Web Portals To Your Users

    Self-service web portals give users access to the information they need to solve problems, and complete tasks online, improving efficiency and reducing support team workload.

    Contact Us To Find Out More
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    A More Satisfying User Experience

    Self-service web portals are only as valuable as the accessibility of their UI interactions. A UI that is challenging to navigate or use can lead to delays in tasks and a less optimized user experience. At Orases, we aim to create self-service portal UIs that are easy to use and require minimum time for users to accomplish their tasks.

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    Centralized Information And Communication

    Our self-service web portals enable a straightforward transition between self-service and obtaining assistance from customer service agents, HR specialists, or government representatives when it’s necessary. When our software developers collaborate with you, we prioritize the security and privacy of your user data, ensuring compliance with industry standards and regulations.

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    Keep Users Updated With Relevant Content

    We understand the need for only relevant recommendations and documentation on the self-service portal to guarantee user satisfaction. This is why we regularly review and update content on our portals.

    Integrate Your Self-Service Web Portal

    Ensuring your self-service web portal is integrated effectively is crucial to ensure you are utilizing features and security as intended. See how Orases can help your team streamline processes, optimize process visibility and boost data accuracy.

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    Integrate Your CRM

    Gain insight into customer relations with the business by moving all requests and orders formatted through the self-service web portal to your CRM. Customers may also be offered an individualized experience in the service by utilizing info from CRM. By providing a self-service portal, businesses can reduce the workload on their support staff, as users can access the data they need without having to submit requests or wait for updates.

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    Integrate Your ERP

    Organizations with a web portal maintain accurate information on stock, services, order statuses and requests shown in the portal, plus sending customer input such as orders and requests to ERP for confirmation/fulfillment. A well-designed self-service portal for ERP can be a valuable tool for businesses looking to improve their productivity and gain a competitive advantage.

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    Integrate BI Software

    Offering a self-service web portal for business intelligence software can provide significant benefits for clients. These portals can give users easy access to data and analytics tools, allowing them to make informed decisions quickly and efficiently. By providing a self-service portal, businesses can reduce the workload on IT staff, as users can access the data they need without having to submit requests or wait for reports to be generated.

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    Integrate Your Ticketing System

    Providing a self-service web portal for ticketing systems can streamline customer support and improve user experience. These portals allow users to submit and track support requests, access knowledge bases, and communicate with support staff, all in one centralized location. With a self-service options, businesses can reduce wait times and improve customer satisfaction. To ensure the portal is meeting the needs of users, it’s important to analyze their activities and engagement with the platform, and continually improve the portal based on user feedback. A custom self-service portal for ticketing systems can be a valuable asset for any business looking to provide excellent customer support.

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    Types Of Self-Service Web Portals

    Get a customized self-service web portal the way you need it. Below are a few types of custom self-service web portals we offer:

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    Customer Self-Service Web Portals

    Bump up your customers’ game with a self-service web portal. This amazing addition to your services offers clients the same types of functions as in-person visits or contact with your support team. These include things like placing orders, making payments, booking appointments, submitting service requests, taking part in surveys related to their experience, leaving feedback, and many other essential services.

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    Employee Self-Service Web Portals

    Streamline your office processes with the help of online employee onboarding. With a self-service web portal, employees can easily self-submit and update their information, receive notifications for pending tasks, manage their time more efficiently with helpful tools, access corporate benefits, plus explore an online knowledge base. All these features make documenting and processing administrative items fast and consistent.

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    Vendor Self-Service Portal

    Discover the advantages of digital procurement and witness a streamlined process with self-managed vendor registration, purchase order, and RFQ submission, competitive bidding from vendors, online invoicing, and payment. This offers an efficient, transparent system for all involved.

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    Confidential Self-Service Web Portals

    In some communication, adding layers of clearance can be necessary like in the health industry. Giving patients a comprehensive overview of their health history and the ability to make appointments, receive virtual checkups, and settle invoices electronically are all effective strategies for promoting involvement in their treatment.

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    Custom Web Portal Development Case Study

    DLR Increases efficiency and functionality of inspection forms

    The system Orases built consists of a web portal and a technician mobile app that syncs with DRL’s contract and scheduling system when inspection assignments are made. Forms assigned to the technicians are available each day in the technician’s mobile app. Any revisions can be completed and initialed through a single mobile-friendly web portal.

    Learn more about how Orases developed an efficient web portal for Diversified Laboratory Repair.

    View Case Study

    Our client relationships go beyond technology.

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    Marketing Director at NFL Foundation

    Logan Gerber

    Orases successfully built efficiencies into our prototype and delivered a high-quality platform.

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    ASID

    VP of Communications

    Joseph Cephas

    They’re so approachable and willing to go above and beyond.

    See the project
    SCI

    CEO

    John Dumas

    I don’t believe that we would have been successful without our collaboration with Orases.

    See the project
    MLB

    VP of Project Management

    Ken Isaacson

    They plug in seamlessly to a team and can handle the full project end-to-end.

    See the project
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    President

    Matt Owings

    They’re honorable, reputable, and easy to work with. They genuinely care about the outcome and want to do a good job.

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    Have a project in mind?

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    Schedule your no obligation consultation.

    Let's do a 30-minute, no-pressure consultation and find out if we are a good fit for your vision.

    On the call we will...

    • Review your vision
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    • Get a feel if Orases is right for you
    • Take the first step toward making your vision a reality

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